Refund policy

 

IZABO RETURN & REFUND POLICY — SAUDI ARABIA

At IZABO, each piece is crafted with care. While we hope you’ll love your order, we understand that sometimes things change. Below you’ll find our return policy, designed to balance flexibility with our commitment to craftsmanship.

Do you have any questions before placing your order? Reach out to us at sales@izabo.eu — we'll get back to you as swiftly as possible.

RETURNS AND REFUNDS – SAUDI ARABIA

RETURNS FOR NON-CUSTOM ITEMS

• Non-custom, in-stock items are eligible for return within 3 days of delivery to the recipient's address.

• Return requests must be submitted via sales@izabo.eu. A DHL Express return label will be provided by IZABO.

• Returned items must be unused, in original condition and packaging, and include all original documentation.

• If undeclared faults or packaging damage is found, IZABO reserves the right to deduct a handling fee from the refund.

RETURN CHARGE Orders over SAR 2,850 that enjoyed DDP shipping:

• A flat fee of SAR 450 will be withheld from your refund to cover import duties, taxes, and return shipping costs absorbed by IZABO.

Orders under SAR 2,850:

• A flat fee of SAR 175 will be withheld to cover return shipping.

SALE, ARCHIVE, CUSTOM, AND MADE-TO-ORDER ITEMS

• These pieces are non-returnable, unless they arrive damaged, faulty, or not as described.

• In such cases, please contact us within 3 days of delivery at sales@izabo.eu.

REFUNDS

• Refunds are issued to your original payment method after inspection and approval of the return.

• Allow up to 7 business days for your refund to appear, depending on your bank or credit card provider.

Need support with sizing, styling, or selecting a gift? Reach out to sales@izabo.eu before ordering — we're happy to help.