IZABO opts not to work with stock as it is compliant with its zero waste policy. Therefore, all pieces are made to order and one of a kind, resulting in a longer delivery time. Depending on the availability of the gemstones and materials, our usual delivery window is around 2-3 weeks respectively. Items showcased in the shop environment are subject to a delivery time of 2-3 weeks respectively. Custom made orders take up to 4 weeks, depending on the availability of the materials and gemstones. The delivery date will be clearly communicated during the ordering process of your custom piece. The estimated delivery date provided when placing an order on izabo.eu is merely an indication. Please note that shipping information is provided as accurately as possible on the product page, but is not a binding delivery date. Kindly note that as soon as your parcel is handed over to the shipping courier, delivery dates are beyond our control.

We process orders within 1-4 business days after placing the order. Once processed, you will receive an e-mail with your estimated delivery date information. As all orders are custom made, it can take up to 4 weeks for your order to ship. 1-2 weeks after, you will receive a second e-mail containing your tracking information. For more information on the delivery delay, we kindly ask you to scroll to the section “orders”. Upon receipt of your payment, orders are ready for dispatch in 1-3 weeks due to your order being made-to-order. Please note orders are not processed or shipped over the weekend or during Belgian holidays.or European orders, please allow 1 to 7 working days for delivery after receiving your shipment email containing your tracking information. Delivery times are provided as guidelines only and do not take into account possible delays caused by payment authorization and/or stock availability and/or other delays by the shipping company.IZABO offers free express delivery on orders above €850. For orders below this amount, IZABO offers express delivery at €35 respectively. Note that all prices are stated in EUR. There will be no additional taxes or customs duties for articles shipped to countries within the European Union.

We process orders within 1-4 business days after placing the order. Once processed, you will receive an e-mail with your estimated delivery date information. 1-2 weeks after, you will receive a second e-mail containing your tracking information. For more information on the delivery delay, we kindly ask you to scroll to the section “orders” or click here. Upon receipt of your payment, orders are ready for dispatch 1-3 weeks after placing the order. Please note orders are not processed or shipped over the weekend or during Belgian holidays. For orders shipping outside the European Union, please allow 2-14 working days for your order to arrive. All shipments shipping outside the EU are shipped with UPS or a courier by your choice at checkout. Delivery times are provided as guidelines only and do not take into account possible delays caused by payment authorization and/or stock availability and/or customs delays. Kindly note that as soon as the parcel is handed over to the shipping courier, IZABO cannot do anything else, as the parcel is outside of our control at this point. If there are any problems with your shipment, don’t hesitate to reach out to sales@izabo.eu, and we will try our utmost best to resolve any shipping matters.IZABO offers free express delivery to selected countries on orders above €850, excluding import duties and taxes. For orders below this amount, IZABO offers express delivery charging an amount based on your destination. Choose the shipping option that works best for you at checkout.All orders over €850 to eligible countries outside the European Union are shipped DDU - Delivered Duty Unpaid. "Delivered Duty Unpaid" means that all orders outside the EU are subject to import duties and taxes in line with the destination country’s regulations. IZABO is not responsible for any import duties or import taxes. Please note that all orders below €850, order to countries not eligible for free shipping, are shipped DDU - Delivery Duty Unpaid. Customs, duties, and taxes are not included in the item price or shipping cost. When you place an international order, you agree to pay any applicable customs, duties, or taxes imposed by your country. Unfortunately, we cannot calculate these charges prior to your order being placed and are unable to cover them for customers. Any applicable fees will be collected from you by the carrier upon delivery. If duties and taxes are not paid for by the customer and there is a refusal upon delivery, customers will not be reimbursed for their order. Should IZABO mistakenly be invoiced directly for any additional duties or fees from the shipping company after delivery, we will e-mail an invoice for the balance due. IZABO cannot be held responsible for any action and/or costs and/or taxes and/or delays due to customs over which it has no control.Unfortunately, once an order is placed, we can no longer make changes. Please email us at sales@izabo.eu and we will take a look at what we can do for you.

South Africa.Azerbaijan, Bahrain, Bangladesh, Bhutan, British Indian Ocean Territory, Brunei, Cambodia, China, Christmas Island, Cocos (Keeling) Islands, Hong Kong SAR, India, Indonesia, Israel, Japan, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Macao SAR, Malaysia, Maldives, Mongolia, Nepal, Oman, Pakistan, Palestinian Territories, Philippines, Qatar, Saudi Arabia, Singapore, South Korea, Sri Lanka, Taiwan, Tajikistan, Thailand, Turkmenistan, United Arab Emirates, Uzbekistan, Vietnam, Yemen, Laos, Lebanon.Åland Islands, Albania, Andorra, Armenia, Austria, Belarus, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Guadeloupe, Guernsey, Vatican City, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Mayotte, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Réunion, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard & Jan Mayen, Sweden, Switzerland, Turkey, Ukraine, United Kingdom.Canada, Mexico, United States.Anguilla, Antigua & Barbuda, Argentina, Aruba, Bahamas, Barbados, Belize, Bermuda, Bolivia, Brazil, Caribbean Netherlands, Cayman Islands, Chile, Colombia, Costa Rica, Curaçao, Dominica, Dominican Republic, Ecuador, El Salvador, Falkland Islands, French Guiana, Grenada, Guatemala, Guyana, Haiti, Honduras, Jamaica, Martinique, Montserrat, Nicaragua, Panama, Paraguay, Peru, St. Barthélemy, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, Sint Maarten, St. Vincent & Grenadines, Suriname, Trinidad & Tobago, Turks & Caicos Islands, U.S. Outlying Islands, Uruguay, Venezuela, British Virgin Islands.Australia, New Zealand.